Problem: The consumer leaves a voicemail that she or he really wants to book a scheduled appointment for Tuesday at 1pm. You are well on vacation and havenrrrt heard of that appointment until Tuesday morning. Or perhaps worse, Tuesday at 1pm has already been taken by another client.
Solution: Online appointment appointment scheduling software for the Salon and Health spa.
I’m amazed at the number of Spas and salons still don’t over online appointment scheduling for their Salon and Health spa clients. I’m also amazed at the number of Spas and salons use Salon Software and Health spa Software that does not come with an online appointment scheduling option.
Online appointment scheduling ought to be provided being an option in your Salon and Health spa website. This really is typically integrated by pasting a “Book Online Appointment Now” image and getting that hyperlink for your online appointment appointment scheduling software. The customer will be able to click in calendar form, then select their company (stylist, nail specialist, massage counselor, etc.), then click to start dating ? to determine available appointment occasions after which book the appointment.
Your web software should then make sure appointment by having an email. Your employees also needs to follow-up around the next available open date to tap into that client.
Your web software ought to be flexible enough to disallow any changes or cancellations for an appointment within 24 hrs of the particular appointment.
Online appointment scheduling software also needs to possess the versatility to request a charge card number to secure the appointment on the client-by-client basis. The thing is, some clients maintain their appointments regardless of what’s going on within their existence on that day. Of these people, you don’t have to prompt for any charge card. However for individuals other clients who’re constantly flaking out, you will need to request the charge card number.
You certainly want to inquire about a charge card number whenever a NEW CLIENT is booking a scheduled appointment. The internet appointment appointment scheduling software must have a place to setup an account for any new client. You will also want the internet appt software to perform a $1 authorization around the card to guarantee the card found here is accurate.
The internet appointment appointment scheduling software also needs to check to make sure:
Visa cards begin with a 4
Mastercards with 5
American Express having a 3
You’ll should also make certain the internet appointment appointment scheduling software only enables the correct quantity of digits for every particular kind of card.
All the appointments booked online should then publish immediately towards the same Salon software and Health spa software system you use to avoid double-booking through the receptionist who’s booking appointments simultaneously during business hrs.
Some Spas and salons may even put aside a period window just for new customers who’re reserving online. And so the Online appointment appointment scheduling software may then offer them reasonably limited like a new client. And make certain to provide that new client a coupon to come back which will expire inside the month to encourage them to come directly on back.
Additionally, you will wish to be sure that your Online appointment appointment scheduling software captures the client’s current email address so that you can combine it with your outgoing email strategies inside your Salon software and Health spa Software.